Terms of Service

The Palms Denture and Implant Center
1600 Lake Murray Boulevard
Columbia, South Carolina 29212
Phone: 803-604-4440

Effective Date: September 15, 2026
Last Updated: September 15, 2026

1. Acceptance of Terms

Welcome to the website of The Palms Denture and Implant Center (“The Palms,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, online forms, appointment-request features, and other services made available through this website (collectively, the “Website”).

By accessing or using this Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.

2. Website for Informational Purposes Only

The information provided on this Website is intended for general informational and educational purposes only. It is not intended to constitute dental or medical advice, diagnosis, or treatment and should not be used as a substitute for an examination, diagnosis, or treatment by a qualified healthcare professional.

Dental conditions and treatment needs vary from patient to patient. Information regarding dentures, dental implants, extractions, oral surgery, restorative dentistry, or other dental procedures should not be interpreted as a recommendation that a particular treatment is appropriate for you.

A dentist-patient relationship is not established merely by visiting this Website, submitting an online form, requesting an appointment, communicating electronically with our office, or receiving general information from us.

3. Dental Emergencies

This Website should not be used to obtain emergency dental or medical care.

If you believe you are experiencing a serious or life-threatening medical emergency, call 911 or seek immediate emergency medical attention.

For urgent dental concerns, contact our office directly at 803-604-4440. Submission of an online form does not guarantee that it will be reviewed immediately.

4. Appointments and Online Requests

The Website may allow users to request appointments or submit information to our office.

Submitting an appointment request does not create or confirm an appointment. An appointment is confirmed only after you receive confirmation from The Palms Denture and Implant Center.

We reserve the right to reschedule, modify, or cancel appointments when reasonably necessary.

5. Electronic Communications

When you provide your telephone number, email address, or other contact information to us, you authorize us to use that information to respond to your inquiry and communicate with you regarding appointments, treatment, billing, or other matters related to your relationship with our practice, subject to applicable law and your communication preferences.

The Palms Denture and Implant Center will use SMS messaging to communicate with patients regarding appointment confirmations, appointment reminders, scheduling and rescheduling, follow-ups, and other practice-related communications. Messages will only be sent to patients who have provided consent to receive communications from the business.

Email, standard text messaging, and ordinary website communications may not always be secure. You should avoid submitting sensitive health or financial information through unsecured communication methods unless specifically instructed to do so through a secure system.

Any consent required for marketing text messages, automated calls, or other communications will be obtained separately when required by applicable law.

Message frequency may vary. Message and date rates may apply.

For help, reply HELP or contact The Palms at 803-604-4440.

To stop receiving text messages, reply STOP at any time. after you send STOP, you may receive one final message confirming that you have been unsubscribed. After this, you no longer receive text messages from us unless you opt in again.

Carriers are not liable for any delayed or undelivered messages.

Your use of our text messaging program is also subject to our Privacy Policy.

6. Privacy and Health Information

We take the privacy of our patients and Website visitors seriously. Personal information collected through this Website is handled in accordance with applicable law and our Privacy Policy.

Protected health information relating to patients may also be subject to the Health Insurance Portability and Accountability Act (“HIPAA”) and our Notice of Privacy Practices, as applicable.

Our Website Privacy Policy and Notice of Privacy Practices should be reviewed separately for additional information regarding how information may be collected, used, disclosed, and protected.

7. Treatment Results

Information, photographs, illustrations, testimonials, videos, or descriptions of dental treatment appearing on this Website are provided for informational purposes.

Individual results vary. No treatment result can be guaranteed.

Before-and-after photographs, patient testimonials, or descriptions of treatment outcomes represent individual experiences and should not be interpreted as a promise, warranty, or guarantee that another patient will achieve the same or similar results.

8. Fees, Insurance and Financing

Any prices, discounts, promotional offers, financing information, insurance information, or estimated treatment costs appearing on this Website are subject to applicable terms, eligibility requirements, expiration dates, and change.

Actual treatment costs depend on a patient's individual condition, diagnosis, treatment plan, and other factors.

Any representation concerning insurance coverage is informational only. Insurance benefits are determined by the patient's insurance carrier and plan. The patient is responsible for amounts not paid by insurance unless otherwise agreed in writing.

Financing may be subject to credit approval and separate terms and conditions established by The Palms Denture and Implant Center and/or a third-party financing provider.

Nothing on this Website constitutes an extension or guarantee of credit.

9. Promotions and Special Offers

From time to time, The Palms Denture and Implant Center may advertise promotions, discounts, or special offers.

Unless otherwise stated, promotional offers cannot be combined with other offers and may be subject to exclusions, eligibility requirements, expiration dates, and applicable laws or regulations.

The Palms reserves the right to modify or discontinue promotions to the extent permitted by law. Any treatment recommendation will be based on the patient's dental needs and professional clinical judgment rather than eligibility for a promotion.

10. Third-Party Websites and Services

This Website may contain links to third-party websites or services, including financing companies, insurance resources, social media platforms, mapping services, scheduling providers, or other outside organizations.

These third-party websites and services are not controlled by The Palms Denture and Implant Center. We are not responsible for their content, privacy practices, security, availability, or terms of use.

Your use of a third-party service is governed by the terms and policies of that third party.

11. Intellectual Property

Unless otherwise indicated, the Website and its contents—including text, graphics, logos, photographs, videos, designs, trademarks, and other materials—are owned by or licensed to The Palms Denture and Implant Center and are protected by applicable intellectual-property laws.

You may view and use Website content for your personal, noncommercial purposes. You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit Website content without prior written authorization from The Palms Denture and Implant Center or the applicable rights holder.

12. Acceptable Use

You agree not to misuse the Website or attempt to interfere with its operation or security.

You may not use the Website to transmit malicious software, attempt unauthorized access to computer systems or information, impersonate another person, submit fraudulent information, violate applicable law, or interfere with another person's use of the Website.

13. Website Availability and Accuracy

We make reasonable efforts to provide accurate and current information. However, dental information, pricing, insurance participation, financing options, office hours, promotions, personnel, and services may change.

We do not warrant that all Website information will always be complete, current, accurate, or error-free.

We may modify, suspend, discontinue, or update any portion of the Website without prior notice.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

Nothing in these Terms is intended to disclaim or limit any professional duty, patient right, or other obligation that cannot lawfully be waived or limited.

15. Limitation of Liability

To the fullest extent permitted by applicable law, The Palms Denture and Implant Center and its owners, dentists, employees, agents, and affiliates will not be liable for indirect, incidental, special, consequential, or similar damages arising solely from your access to or use of, or inability to use, this Website.

Nothing in these Terms limits liability or patient rights where such limitation is prohibited by applicable law. These Terms do not waive or alter any rights a patient may have concerning professional dental services.

16. Minors

This Website is intended primarily for adults and for parents or legal guardians seeking information regarding dental services.

Individuals under 18 should not submit personal or health information through the Website without the involvement and authorization of a parent or legal guardian, except as otherwise permitted by applicable law.

17. Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles.

To the extent permitted by applicable law, disputes relating solely to the use of this Website will be subject to the jurisdiction of the appropriate state or federal courts located in South Carolina.

Nothing in this provision is intended to alter any rights or procedures applicable to professional healthcare claims under South Carolina law.

18. Changes to These Terms

We may revise these Terms periodically to reflect changes to our Website, services, business practices, or legal requirements.

When changes are made, the “Last Updated” date at the top of this page will be revised. Continued use of the Website following publication of updated Terms constitutes acceptance of those Terms to the extent permitted by law.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

20. Contact Us

Questions regarding these Terms of Service may be directed to: